Sony - Costumer Management Software
Web based SAAS for CSRs to manage customer accounts, simplifying the process so they can complete calls faster and lower costs.
Published on:
2012
Creative Direction, Information Architecture, User Interface Design
- The Long forgotten helpdesk
The unsung hero of the product world - Every day CSRs get phone calls about customer accounts. Sometimes it's an easy change sometimes... it's hard. So why not give them all the tools they need up front in one simple profile view? Well sometimes no on ever asked that question.
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